I can’t pay my late payment on the app?

Ollie
Ollie Posts: 1
edited October 2022 in My Mobile

Who do I do this my wifi is cut off?

Best Answer

  • Whizz
    Whizz Posts: 15,958
    Answer ✓

    Hello Ollie,

    Thank you for being part of the Fizz community!
    As for the situation, I am sorry to hear about it.
    Following the verifications in your account I see that you tried to make the manual payment.
    If you are sure everything is good with the card you are using on the bank side, please contact us in private following the steps from this link: https://fizz.ca/en/support , in our live chat. The symbol for it is a green square with 3 dots.

    I am counting on your understanding and wish you a great day,
    -Georgian  

Answers

  • Mamie
    Mamie Posts: 1,784

    @Ollie

    Hi, is the problem with your application? Change device, use a web browser by emptying the cache and put it in private mode. You will have more chances to finalize your payment.

    When your plan is suspended, you have one payment cycle (so one month) to make your payment. The deadline will be indicated in your account, as well as in the communications that will be sent to you to this effect. »

    Once your payment is received within the required delay, we’ll work to reactivate your services, and you’ll receive an email confirmation as soon as everything is ready:

    • For a mobile or internet plan, expect at most a two-hour delay.

     Pay attention to the new date of your payment cycle mentioned in your confirmation email.

    Since your plan will have been suspended for a bit, your payment cycle will shift.

    https://fizz.ca/en/faq/how-do-i-fix-payment-issue

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