Activation pending

Ramzal

Hello

I actiavted my new SIM since 24h but it is still pending. Is it normal please?

Whizz

Hello Ramzal,

I am sorry to hear about this situation.
I can see that a ticket was escalated to verify what caused this.
You will be able to see the progress from My settings > my tickets.
As soon as we have any updates we will contact you right away via e-mail.

Have a lovely day,
-Alex

Alexsolo

https://forum.fizz.ca/en/discussion/2637859/activation-pending

Hi,

Did you perform a new # request from Fizz or transfer from another provider?

Ramzal

It is a new request

Mamie

@Ramzal

Hi, did you follow the procedures to activate your new SIM card?

There are three (3) ways to get to the SIM card activation page:

• Log into your Fizz account, and go under Overview. Select Get started in the create your plan tile. There, you’ll have the opportunity to activate your SIM card. 

or

• In the fizz.ca menu bar, click on Mobile/Activate my SIM.

or

• Enter fizz.ca/activate directly into the address bar of your web browser. 

Once there, simply enter the activation code on your SIM card in the field provided.

https://fizz.ca/en/faq/activate

If so, and it doesn't work, contact customer service, by opening this link: https://fizz.ca/en/faq/resolving-issues

and just scroll down until you see the green bubble with a question mark which you click on, then a second click to start your session.