Mobile internet

Periphylla
Periphylla Posts: 1 ✭✭
edited October 2022 in My Mobile

I have an iPhone 11 did the update change the carrier but still not having any internet since 3 mounts now I want my money back.

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello Periphylla,
    I am sorry for the situation encountered, 
    I kindly advise you to verify if you have the latest updates made on your phone.
    The carrier settings should be up to date.
    You can find the details on this FAQ, point 4: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
    Furthermore, make sure you have your WiFi deactivated and your data enabled.

    Also, if that does not work, please contact us in private in order to help you with this.
    We can speak about the refund as well. 
    I can see that you have not contacted us since you have your mobile plan.
    To reach us in private, you need to go to the FAQ above, click on the "?" bubble> and choose chat.
    Thank you for your understanding!
    Have a good one!
    -Eugen

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