Can't access data, getting message "sign into network"

Varainja

Keep getting the message to "sign into network" and can't access data, despite having 2 gigs of data available. When i'm home I have clicked the link it provides, click the right option to access the network and it works for a moment but as soon as i'm outside of our wifi i lose my network connection and can't access my data again - which defeats the purpose of having data... Help please!

Whizz

Hello Varainja,

I am sorry to hear about this situation.
Please make sure that your APN is correctly set up and that you are within your coverage. 
Here you can find more information: https://fizz.ca/en/faq/what-are-fizz-network-settings-apn
If the situation still persists please reach our support team and provide more details. 

Have a lovely day,
-Alex

PF_Ref_D2U9A

Can't access data, getting message "sign into network"

Varainja

Oct 27, 2022

Keep getting the message to "sign into network" and can't access data, despite having 2 gigs of data available. When i'm home I have clicked the link it provides, click the right option to access the network and it works for a moment but as soon as i'm outside of our wifi i lose my network connection and can't access my data again - which defeats the purpose of having data... Help please!

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Hi

If you are seeing the notification saying "sign in to network", you may have already used up all your available plan data.

Did you logon to your Fizz account using wifi to check?

Do know that you can check the data availability of your mobile plan at any time. To see the details of your mobile data along with expiry dates, go to your account here https://zone.fizz.ca/dce/customer-ui-prod/#/account/plan and click on USAGE.

1. Go to My Plans in your Fizz account.
2. Under the plan you wish to view (if you have more than one) click on See usage.
3. This will open the Usage screen, which lists all your gifts, Add-Ons, Rollovers, etc. The blue arrow will tell you which data bucket you are currently using. On the right hand side you can see how many days are left for your gifted data.

PF_Ref_D2U9A

Hi

Have you tried restarting your phone?

Which phone model are you using? Make sure your phone software is up to date.

Also make sure that the APN settings on your phone are correct - https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

If you are outside of Quebec/Ottawa, make sure to enable the roaming option on your phone.

If the problem continues, you can contact Fizz customer service by opening this link: https://fizz.ca/en/faq/how-do-i-make-sure-my-mobile-service-working-properly and simply scroll down until you see the green bubble, then click on it to start your chat session with Fizz customer service.

You can also do it on Facebook: https://facebook.com/fizzca

-By private message on Twitter : https://mobile.twitter.com/fizz_ca

-Whatsapp : (438) 393-5814