My network is not working. Can’t receive or send messages. Can’t call or receive calls

Stephy34130

My network is not working. Can’t receive or send messages. Can’t call or receive calls

Andrei_ref_R7VK1

Hi, please try these troubleshooting steps:

https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why

https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages

Hope this helps.

Alexsolo

https://forum.fizz.ca/en/discussion/2637960/my-network-is-not-working-can-t-receive-or-send-messages-can-t-call-or-receive-calls

Hi @Stephy34130 ,

Please try: The mobile network is weak or inaccessible in some locations. Why? | Fizz

Reset your phone’s network settings

1. IMPORTANT: This operation will also reset your WiFi settings, mobile data, Bluetooth, etc.
2. The steps to follow to reset your network settings will vary depending on the type of device. Here are two examples:
3. Android: Settings → General management → Reset → Reset network settings
4. iPhone: Settings → General → Reset → Reset network settings

Whizz

Hello Stephy34130,

I am sorry to hear about this situation.
If by any chance you are roaming, make sure you have the roaming enabled. 
If you tried the suggestions our member provided and the situation still persists please reach our support team directly to investigate this further: https://fizz.ca/en/support

Have a good one,
-Alex