can't pay my bill

barrnett7779
barrnett7779 Posts: 1 ✭✭
edited October 2022 in My Mobile

i'm trying to pay my bill, but i cant. Message says credit card rejected. i spoke to my CC company and they say no problem.

Best Answer

  • Whizz
    Whizz Posts: 23,047 admin
    Answer ✓

    Hello barrnett7779,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you have contacted us in private. 
    We have escalated a ticket for this issue and the technical team will solve it as soon as possible.
    When we have an answer for you, we will send you an email with all the details.
    You can verify the ticket status in your account> Overview section.
    We count on your understanding and patience!
    Have a good one!
    -Eugen 

Answers

  • Mamie
    Mamie Posts: 1,784 ✭✭

    @barrnett7779

    Hi, there is a technical problem on the Fizz site for payment methods. Contact customer service who can open a ticket and forward to technical support. Go to: https://fizz.ca/en/faq/resolving-issues

    and just scroll down until you see the green bubble with a question mark which you click on, then a second click and you can chat with support. Chat is the faster way.

    You can also via Facebook: https://www.facebook.com/fizzca/

    Hope your problem will be solved soon.

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