New VoLTE compatible SIM Card never received

JulianneS
JulianneS Posts: 6 ✭✭
edited October 2022 in My Mobile

I did order the new SIM card when I received the request from Fizz (before the end of August).

I have not received anything yet...it's been over a month for sure. And I do not see any order in my Order history! Can someone please confirm my order and provide tracking number?

I really hope I get the 5 Gb that were promised with the offer :-(


Thanks,

Julianne

Best Answer

  • Whizz
    Whizz Posts: 23,549 admin
    Answer ✓

    Hello @JulianneS ,


    Thank you for being part of the Fizz community!

    I am glad you were able to contact us in private and the situation was clarified.

    We remain available 24/7 so please contact us in private whenever you need following the steps from this link: https://fizz.ca/en/support

    Thank you for your understanding and I wish you a good night,

    -Georgian

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 14,018 ✭✭
    edited October 2022

    Hi,

    did you try to reapply for the free card? You should be able to see it

    Fizz accumulated some delay on the delivery

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

  • JulianneS
    JulianneS Posts: 6 ✭✭

    This worked! I was able to chat with them and they do see my Sim order 👌

    Thank you!

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