New VoLTE compatible SIM Card never received

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JulianneS
JulianneS Posts: 6 ✭✭
edited October 2022 in My Mobile

I did order the new SIM card when I received the request from Fizz (before the end of August).

I have not received anything yet...it's been over a month for sure. And I do not see any order in my Order history! Can someone please confirm my order and provide tracking number?

I really hope I get the 5 Gb that were promised with the offer :-(


Thanks,

Julianne

Best Answer

  • Whizz
    Whizz Posts: 19,102 admin
    Answer ✓
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    Hello @JulianneS ,


    Thank you for being part of the Fizz community!

    I am glad you were able to contact us in private and the situation was clarified.

    We remain available 24/7 so please contact us in private whenever you need following the steps from this link: https://fizz.ca/en/support

    Thank you for your understanding and I wish you a good night,

    -Georgian

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,037 ✭✭
    edited October 2022
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    Hi,

    did you try to reapply for the free card? You should be able to see it

    Fizz accumulated some delay on the delivery

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

    Other means of contact

    • Whatsapp: (438) 393-5814

    • By private message on Twitter: https://mobile.twitter.com/fizz_ca

    • By private message on Facebook: https://www.facebook.com/fizzca/

  • JulianneS
    JulianneS Posts: 6 ✭✭
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    This worked! I was able to chat with them and they do see my Sim order 👌

    Thank you!

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