Iwan

marc D. 73345

Iwant to change my sim card for a new one

Whizz

Hello marc D. 73345,
I hope this message finds you well. 

If you want to change your SIM card and you already have a new one in your possession,  the best thing you can do is reach out to our customer service, and they will gladly help you out. We will need you to contact us on the live chat, so we can authenticate you and then complete the SIM swap process.  

To contact us on the live chat you have to go to any of our FAQs and click the (?) in the lower right corner of the screen. Once you do that you will have to click on the (...) three dots which represent our live chat function. Here is an FAQ you can use https://fizz.ca/en/support#gsc.tab=0.

Have a good one!
-Sergiu

Mamie

@marc D. 73345

Hi Marc,

The steps to follow to change your SIM card automatically succeed one another in your Fizz account.

Log in and go under > My plans > Manage plan > Change SIM card. 

Follow the on-screen instructions and when required, enter the activation code of your new SIM card. 

https://fizz.ca/en/faq/how-can-i-change-sim-card-associated-my-mobile-plan

Alexsolo

https://forum.fizz.ca/en/discussion/2637682/iwan

Hi, your question is unclear.

Would you like to change SIM card for a new VoLTE enabled card?

Anyways, here are some methods in obtaining a new Fizz SIM:

https://fizz.ca/en/sim-card, there are two options, getting it delivered or getting it yourself in person (fastest).

I recommend picking one up in person at the new metro station vending machines:

Consult the map https://fizz.ca/en/sim-card#stores