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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Referral bonus applicable if you already have Data plan?If I already have an internet plan and want to add a mobile plan, can I still use a referral code f… -
Are there any benefits in putting 2 mobile plans under 1 account?Are there any benefits in putting 2 mobile plans under 1 account? Or better to have separate accoun…
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Advanced settings not showing upAfter clicking on My Plans>Manage Plan, the Advanced Settings is not showing up. I need it to re… -
New line goes to another personI open a new mobile line 6 days ago. It is activated immediately. However, I can only make a call. … -
Using international text to send sms to Japanese mobile phoneHi, If any one can send a message to Japanese mobile phone number, please share with me which way …
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Issue with ChromebookGood Morning, I have a SIM card I was using for a IPhone 8, everything work fine, now I purchase a …
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Does anyone have an internet perk they don't need to use? I have just couple of days left.Does anyone have an internet perk they don't need to use? I have just couple of days left. I promis…
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Missing a SIM card out of my orderOn August 25th 2022 I ordered three SIM cards however, I have received two of the three ordered. I…
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My iphone is declared not allowedIMEI : ***********9521 It was working for the past month. How do i fix this
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Text to JapanHello again. It is not possible to send a text by using 011 81 then cell number, or +81 then cell n…
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I cannot send international textHi, Can any one on Fizz help why I cannot send a international text? I tried to send international … -
Sendings International text to Japanese mobile.Hello again, Thank you @Mamie for your detailed explanation. It is vey kind of you. Yes, my plan in…
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International textingHello, I have an issue with sending international text messages but only to Japanese mobile phone. …
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perks not workingif i go on website either on mobile or computer, when i apply perks, the fizz site seems to freeze,…
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VoLTE on S10 plusI was wondering when the s10 plus was going to get certified for VoLTE. I mean videotron already ce…
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Ordered new VoLTE sim in August, advised of delay in September. Is this typical?When will I receive new VoLTE sim?
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Help getting my number backI tried transferring from virgin to fizz In the process it it seems my phone number was lost by fiz…
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The EMAI code was entered incorrectly when porting the numberWhen transferring the number, an error was made, the EMAI code was entered incorrectly and the card…
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How to reset voicemail passcode?My voicemail passcode is not working, every time I try to enter my password, it says password incor…
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Why my international text cannot be received?Hi, I have a Quebec plan with unlimited text. I tried to send text to my oversea friend, he said he…
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SIM deliveryI ordered a SIM. On my account says it's been delivered, but it hasn't
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My internet is extremely slow - what do I do?My internet with fizz is supposed to be 200mbps download speeds but after doing some speed tests I …
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USA Travel - what if buy both travel add-on and pay as you go - which data is used first?Hi, I am going to the USA and want use data, text, and phone, if possible. It doesn't make sense fo… -
How do I order the new free sim cardWhen I try to order I am being charged I thought it was free. I got the email selected the link log…
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I forgot my pin to acces the voicemailsHello, i forgot my pint to acces the voicemails, how can i reset it or get a new one?
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LTE constant reject to the fizz network in Quebec cityI have the same problem with Catherine T. #31516 (she had this from February). When I had to work …
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Why can't I access any websites with mobile data?I can't seem to access any websites on my phone with mobile data. Only with Wi-fi internet. Other a…
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