Reimboursement, account only used minutes before it was cancelled.

Jhonson118
Jhonson118 Posts: 3 ✭✭
edited July 15 in My Mobile
Hello,
How can i get a reimbursement for an account only used for a few minutes?
In order to change to another cellphone provider i had to activate my account, and after i activated it i did the transfer and the account i paid in full got cancelled after a few minutes of being created.

Best Answer

  • Whizz
    Whizz Posts: 23,506 admin
    Answer ✓

    Hello Jhonson118,
    Following my verifications on your account I have noticed that you decided to port out the phone number.
    A refund can be only made for new activation if the client decides to close the line completely. Since you chose to keep the number and transfer it you will not receive any prorated refund since Fizz is a prepaid mobile service.
    For more details you can visit this FAQ https://fizz.ca/en/faq/unsubscribe
    I will select this as best answer for your question.
    I hope you have a wonderful day.
    -Mihai, Community Moderator 

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,100 ✭✭

    Hi @Jhonson118

    If you closed the mobile phone within 15 days and you didn't use more than 50% you will be get refund automatically after a couple of days

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

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