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My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Phone transfer issueHi, I sent a request for phone number transfer from Virgin to Fizz last night at 9pm. I only receiv… -
Why I didn't get the new sim card?Per email received, I ordered a new sim card on Aug 18. And according to that email, current sim ca…
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SIM LTE DeliveryHi, I ordered a new SIM card to have access to VoLTE on August 24th and have yet to receive it. I …
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I am still waiting for my sim card. How long does it take for it to arrive in Quebec?I am still waiting for my sim card. How long does it take for it to arrive in Quebec?
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What happens to my account if I am overseas?I am leaving for 6 months overseas. What happens to my account /sim card/number? Is it possible to…
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Canada call plan not including British ColumbiaI need reach a contact in BC, canada, with code +1 672 xxx xxxx, and I've Canada Call coverage Pla…
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Is anyone else having major issues with data, cell service and the technical support team?I have had issues with data being cut off when there is still data available, my monthly data not s…
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Activation sim card while keeping the same phone numberHello there, Could you please help me with the issue I have. I am trying to activate my new sim ca…
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How do I get refund for new sim cardI m going to the states and need new sim card for the volte. How do I get refund cause I paid for it -
New VoLTE compatible SIM Card never receivedI did order the new SIM card when I received the request from Fizz (before the end of August). I h…
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When I am overseas, can I still make call to Canada or receive call from Canada?Hi there, I'm planning to travel to Vietnam for 1 month but my job requires me to be able to receiv…
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how roaming in USAI traveled in Vermont, New Hampshire, Massachusetts last week. I have 2 phones with new sim card (w…
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Mobile data MexicoI got 250mb $7 data travel - Mexico and it's simply not working at all. No mobile data and I alread…
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Transfer of my number to Fizz from Koodo was unsuccessfulHi, could the Fizz team please connect with me. I tried to press chat, but it didn't load anything…
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Calling USAI have unlimited Canada and USA plan and yet i cannot call to American numbers. Very disappointed.
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Icant receive callsI can manage to make calls but not receive them. I have a unlimited calls plan i dont get it
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network issuesHello, I had a lots of network issues since the end of august, and it is still happening is there i…
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Talk to someone to activate my SIM cardI lost m'y phone and sim card...just but new card And cell..i already have a acount whit fizz so i…
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I paid for us-Canada plan and I can NOT receive or make callsI paid for us-Canada plan and I can receive or make calls
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Need help please looking to setup a new account.1) Good day all, I live in Ontario when I search for my address for mobile cellular it says this a…
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New Sim Card Won’t ActivateI inserted new Sim as required from Fizz and entered code in manage plan. I get a message not reco…
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Free call to iran?why fizz doesn’t have free call to Iran yet? Due to situation on iran Every phone company in canada…
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My LTE does not workWhenever I try to connect to my LTE it says I'm connected but nothing loads. I have mostly used my …
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Rollover not being usedHi everyone, My account says I have no more data to use. However, it still haven't use my rollover …
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Free call iranDue to situation on iran Every phone in canada now has free call to iran why fizz doesn’t have it …
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Refund paymentsHi , one payments pass on my accounts last Friday September 23 and no one came to my house to insta…
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Contacting loved ones in IranHello, I got the international plan for contacting family members in Iran. However, I can't contact…
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Cancel travel-add onHI there, how do I cancel a travel add-on? I wont be going back to Argentina any time soon (not tha…
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My brother can’t gift me data.He sent data to my mother and other people, but he tried with my phone number and my referral code …
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I moved from Chelsea QC to Montreal, how do I switch my number to a local area code?Normally I wouldn’t change but it’s seems there are people who can’t reach me because 873 (what I’m…
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