SIM card activation
I am trying to create a mobile plan with my friend’s old SIM. For no reasons the payment cannot be process after multiple attempts. When I trying to activate again today system says the sim card had already been taken by a member (while the SIM card isn’t working either). Plz help asap
Best Answer
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Regarding the message "sim card had already been taken by a member" is because you already try and the card will be locked for 2 hours
Regarding the payment this is the guide
To pay for your monthly Fizz plans, please use:
A Visa or Mastercard credit card
A Visa Debit or Mastercard debit card
How to add a payment method to my Fizz account
* A pre-paid Vanilla Visa or Mastercard can be used to make a payment, but only for one-time payments
Recurrent monthly payments cannot be planned with a Vanilla prepaid card. Each month, you must make a one-time payment to pay for the upcoming month, otherwise your services will remain unpaid and may be suspended. Here’s how:
Wait at the end of your payment cycle when your monthly payment fails. You’ll receive an email and a message in your Fizz account will indicate the deadline by which your payment must be made, i.e. within the next 72 hours.
Sign in to your account > My plans.
Click on the “Proceed to payment” button and follow the steps.
You unfortunately CANNOT use:
American Express (Amex), Dinners and others credit cards
A debit card (except Visa or Mastercard debit cards)
A foreign credit/debit card
Funds from your Fizz Wallet (where available)
Double check that the address enter is the same of the address registered with the credit card
Only to be sure, your SIM card is relative recent (2 years or so?) Fizz doesn't allow to use the older SIM before 2021 if I remember correctly
Check on the SIM if you have a red lighting bolt
You can always contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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Answers
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Hello Joe_Sheng_Lingyuan ,
Thank you for your post.We are sorry to hear about the situation encountered with your activation of the mobile plan at Fizz.
After making the necessary verifications into your Fizz account, we were able to see that the plan was not activated yet.
The SIM card is not appearing to be activated however, if the first attempt to activate it fails, the system is blocking automatically the code for 30 minutes.
In this period, if a new request will be made, you will receive the error that the code is already assigned.
Due to this, you can retry the activation after 30 minutes and it should work.
Before trying again, please open the account from a different browser, even using an incognito file.
Regarding the payment, when adding the new card, make sure that all the information is correct and it is matching the details from the bank statement.
Here are more details: https://fizz.ca/en/faq/what-payment-methods-can-i-use
In case there will be any issues, you can contact the customer services agents in order for them to assist you.
For that, you can use this link: https://fizz.ca/en/support
Your understanding is highly appreciated.
Have a great day.
-Lavinia, Community Moderator
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