Most Recent Discussions
My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
-
Cellular data cut off when I still have dataHas anyone ever had their data turned off when there is still data available? As soon as I use up t… -
sim activationHello everyone Following the instructions on the fizz site I begun my sim card activation and recei…
-
Fizz call drops following 3 beepsI've encountered this problem in the past and now it's back.. Call time 12 minutes 1 second, three …
-
Losing connectionI am getting three beeps and I lose phone connection. Help please.
-
what’s up fizz, no service yesterday, no service todaywhat’s up fizz, no service yesterday, no service today
-
Why can't I change my mobile plan?Today is September 22nd. My next billing cycle starts on September 26th. I want to change my plan f…
-
Bug in the change of my mobile planThere's some bugs today around my new plan and cycle : I changed data from 1 Go to 5 Go, I still ha…
-
US package upgradeI will be travelling to the US on October 9 for 8 days. Right now, I only have a domestic package o…
-
Recently Purchased a new Plan, but did not receive dataAfter recently upgrading my plan to 5gb, my new month has started and I have not received any data.…
-
New VoLTE Sim Card delays?Hi, I ordered 5 VoLTE sim cards on 25 August but they have not yet been delivered. Any suggestions …
-
No SIM card, no chat box..I ordered my SIM card on Monday, and received a notice that it was delivered a day later. I have no…
-
Is it normal that my account has been showing 'Activation Pending' for like 2 days?I recently got a SIM card from Fizz, and completed the activation process to switch from another co…
-
How to choose when the next cycle startsThis is a question about my mobile plan. I get charged at the end of each cycle for the next cycle …
-
how can I reactivate my plan?currently my plan is paid but it doesn't work. Its been more then 2 hours I need help
-
Expected delivery time for new VoLTE SIM cardHello, I have received a courtesy email from Fizz telling me to order a complimentary update SIM ca…
-
VoLTE Sim ordered but not receivedOrdered the new VoLTE sim card I was informed I needed to order late August but haven't received it…
-
planete express and my sim card deliveryso i ordered a sim card and this morning i checked the status and it says “in a vehicle for deliver…
-
how to track SIM card shippingHi, I ordered my new SIM card four weeks ago as instructed by FIZZ. And Fizz informed that I will r…
-
Activation PendingGood day Fizz members, I've just sign-up last week on September 13th and I've activated my Sim on S…
-
Password have been resetted!Anybody had issues with password on account being resetted and having to go by password reset sever…
-
Horrible signal receptionNot the 1st time I used videotron's infrastructure, but this has to be the worse reception I have e…
-
Why are my calls being disconnected after 13 minutes?I am having an issue with my phone giving me a three beep warning while I am in a call and at 13 mi… -
Is service down again today?I cannot send text messages this morning again. What is going on? Making me rethink this service pr…
-
SIM card hasn't been activated yetHello, so I've been waiting for over 4 hours and my SIM card didn't get activated yet, I got an ema…
-
Communication in case of an outage?Dear Fizz, So like many people on this forum, I had a service interruption this morning for a few … -
Both phones cannot send or receive callsIm trying to call out, saying I don't have a plan. Brother is calling me, saying my phone number is…
-
My data hasn't been workingMy data hasn't been working since this morning It's so uncomfortable. I've used it well so far, but…
-
I can’t send or receive text messages (SMS). Why?I recently activated a second mobile plan and device with Fizz, with no minutes or text or data, on…
-
SIM CARD never receivedHi, I placed an order for a new SIM card (free of charge) following an email received on Aug 20, g…
-
Internet is not working on my phoneI live in Saint-Bruno. Home internet is working but not the mobile network. For at least 2h the mob…
Categories
If you are looking for something specific, please use the search bar to check if someone else has asked or answered the same question before posting a new question.