Really Fizz! You retired my international calls

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Mike
Mike Posts: 20,969 ✭✭
edited October 2023 in My Mobile

Hi,

Today, I was not able to use international calls. I went to check my plan, and I noticed that the international call options were no longer available. Please consider that I renewed my plan roughly a week ago and paid for this service.

Now, you have removed it without any prior notification from your end. I believe that you should review the service agreement. I received an email stating that I have a perk to activate international calls, and if I want, I can reactivate them doing so I will lose my beta test price.

However, please keep in mind that you are discontinuing a service that I have already paid for in advance.

Thank you for this 5-year gift!

Answers

  • Code : 8CE6H
    Code : 8CE6H Posts: 8,365 ✭✭
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    Mike, you seem to be a popular person on the forum. I'm sorry for what happened to you.

  • Irene
    Irene Posts: 4,397 ✭✭
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    The same here, they remove the service which I paid in advance, and they ask to modify my plan and wait 3 weeks to have activated.

    Fizz a paid for the service that you removed

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,862 ✭✭
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    Wow, this is a very unpleasant "gift".

  • Whizz
    Whizz Posts: 20,107 admin
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    Hi @Mike,

    Thank you for being part of our community. I'm glad to be able to offer you the information you need.

    For this situation, I have sent you an email to the email registered on your Fizz account with all the necessary information.

    Thank you for your understanding.

    I wish you a great day,

    -Bianca

  • Mike
    Mike Posts: 20,969 ✭✭
    edited October 2023
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    Unpleasant is an understatement. I paid for the service (Fizz is a prepaid service), and I have almost 3 weeks until the next billing cycle. They didn't remove it at the renewal with a 30 days notice; they removed it during the normal system validation.


  • Mike
    Mike Posts: 20,969 ✭✭
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    Thank you, Bianca, I will follow your instructions, but you put myself in a bad situation, for something that I paid for!

This discussion has been closed.