Really Fizz! You retired my international calls
Hi,
Today, I was not able to use international calls. I went to check my plan, and I noticed that the international call options were no longer available. Please consider that I renewed my plan roughly a week ago and paid for this service.
Now, you have removed it without any prior notification from your end. I believe that you should review the service agreement. I received an email stating that I have a perk to activate international calls, and if I want, I can reactivate them doing so I will lose my beta test price.
However, please keep in mind that you are discontinuing a service that I have already paid for in advance.
Thank you for this 5-year gift!
Answers
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Mike, you seem to be a popular person on the forum. I'm sorry for what happened to you.
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The same here, they remove the service which I paid in advance, and they ask to modify my plan and wait 3 weeks to have activated.
Fizz a paid for the service that you removed
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Wow, this is a very unpleasant "gift".
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Hi @Mike,
Thank you for being part of our community. I'm glad to be able to offer you the information you need.
For this situation, I have sent you an email to the email registered on your Fizz account with all the necessary information.
Thank you for your understanding.
I wish you a great day,
-Bianca
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Unpleasant is an understatement. I paid for the service (Fizz is a prepaid service), and I have almost 3 weeks until the next billing cycle. They didn't remove it at the renewal with a 30 days notice; they removed it during the normal system validation.
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Thank you, Bianca, I will follow your instructions, but you put myself in a bad situation, for something that I paid for!
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