My mobile data Internet on my cell no longer works.

Joshua T. #1878

For the past month or so my mobile data hasn't been working. I've checked that I have data, this is not a new sim card, I've tried rebooting, powering off my device, taking out and putting back my sim card. Nothing works.

My device is umidigi a13s

Used to work flawlessly then out of nowhere it just stopped. My data keeps rolling over as I don't get to use it.

Please help. Thanks

Jess_i88b6

Hi @Joshua T. #1878

Did you trt the sim in a different phone? If you can

Did you check the APN configuration? https://fizz.ca/en/faq/what-are-fizz-network-settings-apn

Did you check under your account if you have data?

Did you disable the data in your phone?

Can you try to enable the data roaming?

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Andrei_ref_R7VK1

Could you please try to put your SIM card on a different phone and test?

Joshua T. #1878

Enabling data roaming fixed the issue. Thank you.