Why 'No service', or 'emergency calls only' whine in US?
My wallet was full; texting eventually would go thru, by T-Mobile. This happened at the Tampa airport and at Temple Terrace where l stayed.
Best Answer
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try to check the network operator settings, this should be in automatic, but if it doesn't work, try to select an operator, you can try AT&T, Verizon and T-Mobile.
Remember to enable to data roaming
Try to reboot the phone too.
If you are not able to make calls, this can be a problem with the SIM, your SIM must be VoLTE (with a red thunder, but if you bought after 2022 is automatic like that) or it can be that your phone is not certified VoLTE. https://fizz.ca/en/faq/why-volte-important
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Answers
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Is your phone VoLTE "certified" by Fizz?
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Hello John G. 8559 ,
I am sorry for the situation encountered,
I have verified your account and I can see that the issue was resolved while you contacted us in private.
In case you experience more issues with your services, please contact us directly in order to address the matter as soon as possible.
The community users do not have access to your account to see if there is something wrong there.
You need to make sure that while you are outside of the green area on this map: https://fizz.ca/en/coverage
You have enabled your mobile data and roaming function. And in the USA, you need to be connected to one of the following networks: AT&T, T-mobile or Verizon.
More details here: https://fizz.ca/en/faq/im-travelling-outside-my-coverage-zone-what-are-my-roaming-options
Thank you for your understanding!
Have a good day!
-Eugen, Community Moderator
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