Bought a phone that is now blacklisted!!
I bought a "pre-loved" phone from Fizz in May and since yesterday I cannot make phone calls anymore, I get the message "the phone is not allowed for voice".
A Google search showed that this is a symptom of a blacklisted phone...I checked on several sites, and my IMEI number shows that indeed it is blacklisted!! Buyer beware !! Fizz is selling phones that have been reported stolen!!
I spent the whole day chatting to a support agent who finally agreed to escalate the matter to his superiors… instead of asking me to send the phone back and wait 10 days without phone service…
I used to say good things about Fizz but now I am very disappointed.
Guy L. (Laval, QC)
Answers
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That's troubling to hear.
Hopefully you got an satisfactory resolution.
This will probably change the procedures Fizz uses to acquire their pre-loved phones. They should definitely add a step where the non-blacklisted status of the phone is verified.
Thanks for sharing the info.
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That's not good. 😞
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Hi
I agree that this is a very bad situation, but suppose that I sold my phone 3 months ago, and today I declared stolen, how the buyer can be protected by this?
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Hello guyl6308,
Thank you for reaching out.
We apologize for this situation. Please rest assured that our dedicated team will resolve this as quickly as possible. While rare, this is a situation that can be resolved.
As soon as we receive a response from our dedicated team, we will provide you with all the updates via email.
Have a good one!
-Sergiu, Community Moderator
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