I have no internet at my home for few hours, reason?

Magdi
Magdi Posts: 1 ✭✭
edited June 20 in My Mobile

I lost the internet service at my home in the early morning, how can I reach technical support?

Answers

  • elena code xzi4t
    elena code xzi4t Posts: 9,095 ✭✭

    Hi @Magdi

    Did you try to reboot the modem?

    You can always contact the support, https://fizz.ca/en/support , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.

  • Soma
    Soma Posts: 157 ✭✭

    Chat with Fizz is best. I always get an agent within minutes

  • Whizz
    Whizz Posts: 23,506 admin

    Hello Magdi 

    Following my verification, the signals of your modem are not in optimal parameters. Could you please verify if the cables show any sign of damage? Also, please restart your modem by unplugging its power cable, leave it until all the lights are off, allow it 10 more seconds, then plug it back in a different electrical outlet if possible, not a bar or an extender.
    More details regarding internet issues can be found here https://fizz.ca/en/faq/my-internet-service-not-working-what-do-i-do

    If the issue still persists, please reach out to us directly https://fizz.ca/en/support

    Thanks for your kind understanding!

    Have a good rest,

    -Ingrid, Community Moderator 

This discussion has been closed.

Categories