How to I send a Second "Transfer Number" Request?

aebr

I signed up with Fizz and got my SIM in the mail. But the first phone transfer failed because I switched SIMs before getting the number transfer confirmation text from my old provider (Public Mobile).

As per the message in my notifications I reactivated my plan with my old provider and can received texts and messages through my old SIM. But I cannot send a second transfer number request because when I do it says..."This information matches the one you already submitted. Please revise and resubmit."

What do I do?

Andrei_ref_R7VK1

The guide says 30 minutes.

If you get an error message.
If you get an error message saying the code you entered has already been assigned to a member, try again in 30 minutes. The system had a little glitch, but everything will be fine the second time around. In the meantime, keep your current SIM card in your phone. If it's still not working after 30 minutes, please contact customer service.

But usually you should wait 2 hours between reattempts.

https://fizz.ca/en/faq/im-having-problems-transferring-my-current-phone-number-to-fizz-why-what-can-i-do#2

elena code xzi4t

https://forum.fizz.ca/en/discussion/2651897/how-to-i-send-a-second-transfer-number-request

did you checked your email? Fizz is supposed to sent you an email with a link to resend the sms

Whizz

Hello @aebr

Following my verification, the transfer to Fizz was confirmed and completed on 23rd of June at 10:49AM. Please reinsert your Sim, restart the phone and test out the services.

If you experience any issue, feel free to contact us directly by accessing this link⚡️ https://fizz.ca/en/support

Thanks for your kind understanding and patience!💚

Have a good rest, 🌙⭐️

-Ingrid, Community Moderator