Fizz EXT not switching to Fizz

EJ_37
EJ_37 Posts: 9 ✭✭
edited July 19 in My Mobile
Hey everyone, It has been one week since I ported to Fizz and it is still showing Fizz EXT. I have restarted my phone multiple times and turned off automatic network selection, but all of them display Fizz EXT. I am located in Alberta and was wondering how long did it take for everyone else?

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,481 ✭✭
    Answer ✓

    Hi @EJ_37

    If you are stay in the subscription area don't stress out, some member reported that it took almost a month to get Fizz network

Answers

  • jvh_NVPF2
    jvh_NVPF2 Posts: 890 ✭✭

    Mine took 6 days. Reboot your phone every so often and it will resolve itself

    You have nothing to worry about until you get an email saying that your usage has been on Fizz_EXT too much.

    When that email/notification does come, you can explain to support what is going on and they will handle it.

  • BradDoell
    BradDoell Posts: 188 ✭✭
    edited July 18

    Hi @ej_37

    This topic comes up from time to time.

    I am unable to post the link to the thread. Search the forum for “Still on Fizz EXT after 2 weeks.”

    My post to that thread is noted below.

    https://forum.fizz.ca/en/discussion/comment/6862617#Comment_6862617

  • wenhan
    wenhan Posts: 1,195 ✭✭

    should be fine. took 2 weeks for my to switch. just restart your phone like once a week

  • Mark123_2024
    Mark123_2024 Posts: 4,841 ✭✭

    It could take longer than that.

  • kaitokun
    kaitokun Posts: 1,292 ✭✭

    You should be OK if you stay within the subscription area. It took me about a week and a half to switch to Fizz.

This discussion has been closed.

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