how can i reactivaet my phone number?

i8cholent
i8cholent Posts: 2 ✭✭
edited July 17 in My Mobile
reactivate

Best Answer

  • elena code xzi4t
    elena code xzi4t Posts: 8,466 ✭✭
    Answer ✓

    Hi @i8cholent

    You can reactivate within 60 days after the deactivation.

    This can be done from your account, you should have a button to reactivate in the plan

Answers

  • Whizz
    Whizz Posts: 23,083 admin
    edited July 17

    Hello @i8cholent  
    Thank you for your post. 
    As @elena code xzi4t  already mentioned, at Fizz we are offering the possibility to reactivate a plan only 60 days after the deactivation. 
    After this period the number will be randomly assigned to a different user. 
    In your case, as the plan was deactivated with more than 60 days ago, by looking into your Fizz account, this option is no longer offered therefore you can activate with a new phone number.
    From what I can see, on July 12th a mobile plan was already activated, if you wish to add a new one, go to Overview- Add a mobile plan and start the process. 
    Here are more details:   https://fizz.ca/en/faq/how-do-i-add-plan-to-my-account

    Your understanding is highly appreciated. 
    Have a great day. 
    -Lavinia, Community Moderator 

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