I do not have access to internet since 8PM. I rebooted, disconnected from both the modem and router
I do not have access to internet since 8PM. I rebooted, disconnected from both the modem and router, still no internet. Need a service call.
Best Answer
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Hi @Jam_gen333
You should not post your personal information
You can always contact the support, , and click on the green bubble on the bottom right of the page in order to chat with them to find the right solution for you.
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Answers
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Hello Jam_gen333,
Thank you for your post.
I am sorry to hear about the situation encountered with your home internet plan.
After making the necessary verifications into my tools I was able to see that your modem is online and signals optimal therefore everything seems to be in order.
You can verify the coaxial cable to be well screwed and not damaged in any way.
Also, test the modem in a different power socket, making sure that it is connected directly to the wall socket, without an extension cord.
In case there will be any issues, please contact the customer service agents as they are available at any hour.
To do that, you can access this link: https://fizz.ca/en/support and ask for an agent.
The waiting time can be a little higher than expected due to the high number of contacts.
Your understanding is highly appreciated.
Have a great day.
-Lavinia, Community Moderator0
