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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Modem stopped working after the thunderstormHi, my modem stopped working after the thunderstorm. All the indicator lights are off even if I pow… -
Competitors' Internet prices are dropping why not Fizz'sTried to invite one of my colleagues to be a Fizz customer. But I was surprised that he already swi… -
No internet after moving outHi, yesterday I moved out and I used the online moving service of fizz about 2 weeks ago. Everythi…
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Wifi became openLast night, my WiFi became open and no longer password needed, only 2.4Ghz available. Even if after…
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Ongoing bridge mode WAN problemEver since switching to Fizz in April, I am having problems with the Coda-4680 modem in bridge mode…
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Internet speed very lowHello, I just received my fizz modem. I follow the steps and conect by myself. Everything seems to…
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Why are certain download speeds not available?When choosing my internet plan, when I click on "Help me choose" it says the most popular… -
The menu items are not clickable, have to refresh page.Hi Fizz, Sometimes, the menu items (Status/Basic/Wireless/Admin.....) are not clickable, or sub-me…
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Internet slow and outageI have been experiencing sporatic slow internet as low as 59 mps over last 3 days. It even drops o…
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Modem setup & passwordHi, we just installed & activated our new modem. However, when we try connecting to it, we'…
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Is it possible to gift the 1 month free internet perks?Hi all! My brother need to do an internet plan for his home but he doesn't have yet the 1 mont…
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service outageThe internet has been down for the last 1.5h. When will it come back?
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Wet modem/router after floodHello, my apartment flooded today and my router/modem got all wet, Can it be functional again? If n…
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Can I have the Fizz wifi modem delivered to a different address?I'm moving on July 1, however modem delivery is fully booked until July 4, even if I'm in…
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[No internet/Extremely slow internet speed]Hi, For the last month, our home internet has been incredibly unstable. We will suddenly have no in…
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Can new customer reschedule an appointment next day if the technician is busy today ?Hi Fizz, I'm a new customer of Fizz and created an appointment for internet service. the tech…
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Modern set upJust received my Fizz modern. Set up everything. However, the downstream light is flashing, and bot…
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Moving to a new locationWhen moving to a new location, the process to do an address change asks you to pick an appointment … -
Fizz, activate my internet service plsEverything is set up, Except there is no internet when I connect to the wifi. It says activation pe…
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WIFI Password not workingHi expert, it happened that the WIFI password at home just not working for no reasons. No one chang…
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Getting Charged for 2 plans???I tried upgrading my plan to 400 Mbps after receiving an email about a special plan. I went for it…
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No Fizz in one downtown Montreal buildingIs it unusual I can't get Fizz , or videotron in the new apartment I just leased in Montreal d…
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Wifi keeps shutting down twice per dayHi, For the past couple of weeks my wifi has been shutting down at least twice per day. I used to w…
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Service interruptions and reduced mbps downloadWhy was my service down today (again - each week) and why is my download at 5.21 mbps for the last …
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How to get a technician for installationI chose to have no technician for installation but I realized it was going to be harder than I thou…
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