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Internet
Questions and answers about the Home Internet service: the plans, the Fizz Wi-Fi app, the modem, etc.
Discussion List
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Delivery of my phoneHi! The delivery guy just called me. He said he was to be at my home at 14h00 because I cannot be t… -
WifiHi, my wifi has been working on and off since I moved. It hasn’t worked for the last 3 days now and…
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Problem with VIP Install with TechnicianHello everyone, I wanted to share my recent VIP installation experience with you. On July 14th, I h…
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AppointmentHow to make an appointment with technician for my modem
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Test flight home internetHi, I activated my home internet last June 30, 2023 and I would like to avail this one month but I … -
Modem is out of serviceHello My modem is dead. I contacted customer service via chat, nobody has replied! And I need it to…
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Modem offlineHello , my modem shows it is offline as per LED indicators. I resarted and reset the modem as wel…
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Internet 200 with 1.61 mbps on speed testHello there, I'm experience slowness in the past days. When I say it's slow, mean very slow... I j…
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Connect without wifiDo to the storm yesterday, my wifi modem has been flashing the first arrow under the power sign. I …
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Internet has down for over 15 hoursInternet down since yesterday around 12:00pm. And now is 15:00 still not recovered. Lived at Longue…
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I have not internet access. No one customer service agent contacted me!I have not internet access. No one customer service agent contacted me!
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I cant reach anyoneMy modem is dead, ive been trying to reach fizz for the last 12h with no answer at all and im runni…
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Dropped off router but password on router doesn't workI've tried to log into the wifi with the router wifi and wifi password that's on the white tag at t…
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Activation pendingHello, I received the modem today and did the required setup but the modem does not provide the spe…
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How long before an appartment number/address is added to their database?Hello! In late June I sent a request to add my basement appartment letter to their database. I expe… -
A technician is coming todaybut I would like to know what time exactly(July9 between7:30am5:00pm) The intercom is broken, so pl…
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The Power Light is Blinking and the Wifi isn't available to connect toIt's been working fine for over a year now but since the beginning of this week the Wi-fi doesn't w…
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Blue light not coming on for the modemThe blue lights isn’t turning on for the modem. I can see the wifi for Fizz on my phone and PC but …
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New wifi significantly slowJust installed my Fizz Wi-Fi an hour ago and I’m getting very slow speeds. I’m supposed to have 30m…
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change plan issue - bad experienceI made a request to change my mobile plan for next month and soon got email confirmation to present…
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Broken router after power shortageHello, After a power shortage yesterday, my modem/router seems to be broken. Even if i change powe…
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What's going on with promotions that are mysteriously cancelled by Fizz?I decided to benefit from the 200 Mbps internet plan for 50$ since my 120 Mbps is 2$ more expensive…
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Rude Technician, No installation, Why the Fuss??I am so disappointed by the level of service experienced today. The technician was really cruel, ha…
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Internet not connected in new placeHi! We recently moved and tried reconnecting our internet as Fizz described but it’s not working! A…
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When my router will arrive?Hi everyone ! I'm new to Fizz. I ordered a new router on 28th of June, on website I received a noti…
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