How to unsubscribe?
Best Answer
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Give us more details please. Do you want to unsubscribe from the Internet or from Mobile plan?
If you want to cancel your Internet plan, follow these steps:
https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
If you want to cancel your Mobile plan, follow these steps:
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Answers
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Hi @zefeng
To unsubscribe from your Home Internet plan, go under My plans > Manage plan > Unsubscribe and follow the on-screen steps. Don’t forget to note your return ID number for your Wi-Fi modem.
You have 15 days following the date you unsubscribe to return your Fizz Wi-Fi modem (and its power cable) to us. Failure to do so means you will be automatically charged the amount of $225, plus applicable taxes. If you are charged this amount but do end up sending us back the modem, then no worries, you will be automatically refunded.
Good to know: Based on the date you unsubscribe, you will receive a prorated refund for the monthly fee you paid based on the days left, if any, in your payment cycle. Once your modem is returned, please allow (approximately) 4-6 weeks to receive your refund.
Source: https://fizz.ca/en/en/faq/how-do-i-unsubscribe-from-fizz-home-internet
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