In Montreal, having problems with the wifi

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SamBern
SamBern Posts: 1 ✭✭
edited June 2023 in Internet

Hi,

We are currently having trouble with the wifi cutting constantly since last week in Montreal. Could it be due to the fires? When should we hope to have a stable wifi network? We have tried resetting the modem and everything, however, that has not solved the issue.

Thank you for your help.

Best Answer

  • Jess_i88b6
    Jess_i88b6 Posts: 13,059 ✭✭
    edited June 2023 Answer ✓
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    Hi @SamBern

    No should not be due to the fires.

    If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:

    • Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
    • Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
    • Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.


    Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

    You can chat in direct

    Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

    If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

Answers

  • AK20230110
    AK20230110 Posts: 3,980 ✭✭
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    @SamBern

    Hello,

    No, the recent forest fires do not interfere with the WiFi in your living spaces.

    You may want to : considered placing your modem in a central place away from any sources of interference including: nearby Wi-Fi networks, surveillance cameras, baby monitors, microwave ovens.

    Also consider eliminating any obstacles between your devices and the Wi-Fi waves coming from you modem (router) including: construction materials (concrete, aluminum, etc.), heated flooring, mirrors, windows.

    Test each of the two (2) frequency bands of your Wi-Fi modem sometimes band steering can cause some issues.

    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#4


    Consider also: manually selecting different Wi-Fi channels on your modem

    A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.

    Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal.

    https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#5

    I hope that solves your issues with the intermittent lost connections.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 6,477 ✭✭
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    Check if your modem reboots (up time).

    IMG_20230608_195929.jpg


  • Whizz
    Whizz Posts: 19,166 admin
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    Hello SamBern,
    I am sorry for the situation encountered,
    I have verified your account and I can see that you were able to contact us in private.
    There, we informed you that there are some maintenance works in your area that can affect your services in the meantime, until the technicians fix the issues found on the infrastructure.
    We apologize for the inconveniences this has caused you.
    In case you need to contact us in the future, you can use the steps provided by Jess_i88b6 and also you can still try some troubleshooting steps provided by the other users.

    Thank you for your understanding!
    Have a great day!
    -Eugen  

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