No internet connection at my place, is there any issue in my zone?
Best Answer
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Hi @Asmears_1
Here we are only user, you can contact the support to check if there is a problem in your zone
Can you let us know the led status, this will help us to understand the problem.
In the meantime:
If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:
- Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
- Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
- Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
You can chat in direct
Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat
If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
Sometime you can also try a factory rest, however, I will wait
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it.
), wait 15 minutes and then redo the installation process by following the details found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem and check if the issue persists, since we saw that there might be some driver issues with the device itself.
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Answers
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Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
Or open a ticket yourself.
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We are all users here, we don't know what is going on in your area. Try to connect with the customer support.
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Maybe there is work being done in your area...
https://downdetector.ca/status/fizz/
....if the problem still persists, contact Fizz’s support team directly to inquire about possible network work in your area, they will be able to do some further investigation to correct this situation. You can do it by opening the following link: https://fizz.ca/en/faq/status-services and simply scroll down until you see the green bubble, than click on it to start your chat session with the customer service.
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Hello Asmears_1,
I am sorry for the situation encountered,
I kindly have to inform you that I have verified your network connection in my tools and, looking over the mainline reference diagnostics, I noticed there are some maintenance works carried out in your area.
At this moment, I can only assure you that our technicians are working around the clock to restore the service in the shortest possible time, so you can enjoy the service that you are paying for at full capacity.
As a useful tip, for the moment, I can only suggest you check the light "@" of your modem from time to time and if it is not blinking ( lit green), your connection was restored and you will need to electrically restart the modem once more.
To restart the modem, you can disconnect the power cable from the back, wait for 30 seconds then plug it back in.
Here you can see more details: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
Thank you for your understanding!
Have a good day!
-Eugen0
