Internet outage on Laval (Ste-Dorothee) area?

ANH-KIET
ANH-KIET Posts: 4 ✭✭
edited June 2023 in Internet

Is there an Internet outage on the Laval (Ste-Dorothee) area? I lost the Internet.

Reboot 3 times and perform 2 factory reset and it doesn't work...

Best Answer

  • Whizz
    Whizz Posts: 22,854 admin
    Answer ✓

    Hello ANH-KIET,

    Sorry to hear about the issue!

    We verified your account and it looks like the modem`s signals are in good standing, but there are a bit too many devices connected at the same time and also there might be some power related issues so I suggest testing the modem in another power outlet to test if the issue is more electrical than anything else.

    A bit more steps can be found here also : https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it

    If you still have an issue, be sure that you reach our colleagues on Live chat for further investigations: https://fizz.ca/en/support

    Thank you for your understanding.
    Have a good one,
    -Raul 

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