Internet outage on Laval (Ste-Dorothee) area?
Best Answer
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Hello ANH-KIET,
Sorry to hear about the issue!
We verified your account and it looks like the modem`s signals are in good standing, but there are a bit too many devices connected at the same time and also there might be some power related issues so I suggest testing the modem in another power outlet to test if the issue is more electrical than anything else.
A bit more steps can be found here also : https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
If you still have an issue, be sure that you reach our colleagues on Live chat for further investigations: https://fizz.ca/en/support
Thank you for your understanding.
Have a good one,
-Raul0
Answers
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you have to wait for the breakdown to be repaired, if it hasn't come back tomorrow, contact the green bubble support at the bottom right https://fizz.ca/en/support
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Vidéotron outages reported in the last 24 hours
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Hi @ANH-KIET
with the weather that we had yesterday around 5pm probably a cable was damaged or something like that
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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I hope it back by now, if not:
Try to reach our customer service on Live chat : https://fizz.ca/en/support
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You can look for videotron outages on several websites to have an idea of how long it will last... let us know if it's back to normal now
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Is it back yet?
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