No internet in Laval Val des arbres since June 2, 3pm

Noname56
Noname56 Posts: 5 ✭✭
edited June 2023 in Internet

Hello,

Our internet stopped working at around 3pm today (June 2, 2023), in Laval Val des arbres.

I have been trying to reach the support, but everytime I reached number 12-15 on the line, I get kicked back to 59 on the line, and it is taking hours every time.

Does anybody know if something is happening at Fizz right now ?

We tried the reboot multiple times with no result, I just want to know if some work is performed right now or if my modem has blown up.

I will keep trying to reach the support... but in case someone can help us here....

Thank you

Best Answers

Answers

  • Noname56
    Noname56 Posts: 5 ✭✭

    Ok cool, thank you. Could you send me a link to where these outages have been reported please ?

  • Noname56
    Noname56 Posts: 5 ✭✭

    Oh sorry, I didn't see the pictures on your first answer. And thank you for the links.

    I am not a specialist, but these numbers do not seem like a lot.

    Are they uncommon ?

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,178 ✭✭
    edited June 2023

    Agree, but with current weather conditions there are outages everywhere. We're all users here, only support can confirm what's the exactly issue in your region.

  • Noname56
    Noname56 Posts: 5 ✭✭

    Yes, I am trying, but that seems impossible. right now.

    I have been stucked at number 10 for 20 minutes, and now I am back to 34...

    I don't know what is going on.

  • Andrei_ref_R7VK1
    Andrei_ref_R7VK1 Posts: 8,178 ✭✭

    Looks like they are overwhelmed, you can also try to contact them through Facebook messenger or WhatsApp but it will be not live chat but like an email.

    Screenshot_2023-06-02-20-27-19-53_40deb401b9ffe8e1df2f1cc5ba480b12.jpg


  • Derr
    Derr Posts: 6,316 ✭✭
    https://forum.fizz.ca/en/discussion/comment/6702884#Comment_6702884

    Is it back yet?

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 6,788 ✭✭

    Please, @Noname56, let us know if everything's working now

  • Noname56
    Noname56 Posts: 5 ✭✭

    Hello. So it seems like the rooter has reset to factory settings for some reason.

    When I came back home, I did tje whole setup and it worked.

    Thank you for asking

  • Derr
    Derr Posts: 6,316 ✭✭

    Good for you!!

  • Whizz
    Whizz Posts: 23,158 admin

    Hello Noname56,

    I am sorry to hear that you had issues with your home internet connection, however I am happy you managed to fix it with the help of our members. Rest assured that we are trying to reply to everyone as fast as possible, however sometimes depending on the total number of interactions we have, there can be delays before we answer.
     
    Related to the modem situation, after a power outage it can get a forced factory reset, situation in which you will be able to see the modem on your WIFI devices with the default name/ password from the back of the modem.
    I wish you a good day and in case of any other questions, you can contact us anytime in private from this FAQ: https://fizz.ca/en/support

    -Georgian

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