constant disconnect there days
My internet started to constantly disconnect recently, like every couple minutes, and each disconnection lasts several seconds, or minutes.
When happens, it shows no internet connection. browser stops loading.
sometimes I have to unplug-plug back the modem to resume the connection. please help.
Best Answer
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Hello Xian W.,
Sorry to hear about the issue.
Try to first factory reset the modem then redo the installation process by following the details found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem and check if the issue persists, since we saw that there might be some driver issues with the device itself.
Connect only 2-3 devices at most, test the connection for a few hours, and check how it performs.
Reach our colleagues on Live chat : https://fizz.ca/en/support if the issue still persists for further investigations.
Thank you for your understanding.
Have a good one,
-Raul0
Answers
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If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:
• Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
• Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
• Reset your network settings: Try resetting your network settings on your devices and reconnecting to your Wi-Fi network.
• Contact Fizz support: If the above suggestions do not solve the problem, contact Fizz support for further assistance.
IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Contact support : https://fizz.ca/en/support
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whizz said in a post for the proper functioning that we should restart the moderm once a week
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Better to contact the customer support to be sure that there is nothing off....
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@Xian W. hello,
Have you considered placing your modem in a central place away from any sources of interference including: nearby Wi-Fi networks, surveillance cameras, baby monitors, microwave ovens.
Also consider eliminating any obstacles between your devices and the Wi-Fi waves coming from you modem (router) including: construction materials (concrete, aluminum, etc.), heated flooring, mirrors, windows.
Also: you can test each of the two (2) frequency bands of your Wi-Fi modem sometimes band steering can cause some issues. Even disabling the band steering might help in some cases.
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#4
Consider also: manually selecting different Wi-Fi channels on your modem
A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal.
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#5
I hope that solves your issues with: the intermittent lost connections.
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Is the issue still there? Did you manage to discuss it with customer service?
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Not sure we will know
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