Wifi
Hi, my wifi has been working on and off since I moved. It hasn’t worked for the last 3 days now and I don’t know what to do as I’ve tried plugging it into many spots in my appartment.
thanks In advance,
BM
Answers
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Sorry
If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:
- Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
- Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
- Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
- Try a factory reset the modem
- Using a small, sharp object, press the modem’s reset button for 10 seconds.
- Once your modem has restarted, follow the same instructions you used when you initially installed it.
- wait 15 minutes and then redo the installation process by following the details found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem
- Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem
Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
You can chat in direct
Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat
If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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you can do a reset
As a last resort
If none of the above options work out for you, your last resort option is to restore your Wi-Fi modem to its factory settings.
IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).
Using a small, sharp object, press the reset button located behind the modem for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it.
How do I set up my Wi-Fi modem?
Activate your modem (if applicable*)
contact the green bubble support at the bottom right https://fizz.ca/en/support
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Hello,
Have your considered to reset the modem to it's factory settings?
Would you like to optimize you Wi-Fi speeds... Then this video is for you!
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Videotron network had problem starting from July 14th
They seem to have resolved all of them, if after the steps that I suggest previously nothing work, contact the support
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Hello Britmcglash,
I am sorry to hear about this situation.
In case you encounter the same issue after restarting the modem and made sure the coaxial cable is well inserted and undamaged, please contact us in private to make further verifications.
You can also have a look in this FAQ, it contains manipulations for cutoffs: https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it
From the same FAQ you can contact us.
I am counting on your understanding and I wish you a good day,
-Georgian0
