my device fell and broke probably cz no internet or 5 lights how do i contact the technician

aliasif

my device needs to be repaired as it fell and then my internet is not working eversince. Noone is replying to my chat

Sébastien code ZXEL1

@aliasif

contact the green bubble support at the bottom right https://fizz.ca/en/support

Jess_i88b6

Hi @aliasif

Did you try to turn off for couple of minutes and plug it back in another power outlet?

However, be aware that if you broke it Fizz can ask to pay the new one.

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

AK20230110

Sorry to hear about your modem!

Please contact the support, available 24 on 24 hours...

https://fizz.ca/en/support

Whizz

Hello aliasif,
Thank you for describing the situation to us.
If your modem is damaged, then please contact us by using the chat bubble located in the lower right-hand corner of the Solution Hub pages. If you have trouble finding it, click on the following link (with an incognito window ctrl+shift+n), and the chat bubble will appear within 15-20 seconds: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do.
You need to contact us so we can schedule an appointment with a technician for you.
I hope you have a pleasant day!
-Mihai