No internet
Hi, my home internet is down. I have already restarted the modem and did all the troubleshooting and reset. It's still showing no internet. Can you please help?
Best Answer
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These are the common troubleshooting, but if you did all of the, contact the support
If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue:
• Restart your modem and router: Sometimes simply unplugging your modem and router for a few minutes and then plugging them back in can fix connectivity issues.
• Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
• Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.
• Try a factory reset the modem
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted, follow the same instructions you used when you initially installed it.
), wait 15 minutes and then redo the installation process by following the details found here : https://fizz.ca/en/faq/how-install-my-wi-fi-modem
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix
You can chat in direct
Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat
If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
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Answers
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maybe you are down internet
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I have tried to send a message via direct chat but it's not working. Can you please help?
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Only these are light up
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which light is on on your modern if only green lights are on and the two blue lights are off it means that you are down on the internet
you have to wait who fixes the internet failure
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You don’t have any signal from the coaxial cable
it can be a temporary problem or a more serious one
only the support can see if there is a problem in your area
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Hello,
Maybe there is work being done in your area.
You can contact support here:
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You can open a ticket yourself. Login to your account, go to
Settings -> Contact forms -> Submit a complaint
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I have submitted a complaint , hopefully it will be resolved soon
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Yeah, you can try to restart the modem every 2 hours, maybe you will get back your connection to the mother ship 👍
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for this kind of problem you are better off chatting with the support
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Thank you guys i already chat with support multiple time they did not reply yet, only Rob's the chat bot replied back .
I'm feeling like "It takes two stormtroopers to change a glowpanel. One stormtrooper to change it, and the other one to shoot him and take credit for all the work. " StarWars joke :)
I really appreciate your helpful comments :)
Cheers
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It is two weeks that the customer service doesn't work well, Fizz change something
@Whizz probably you should step in
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Agree, many users complain that customer support is not replying in chat.
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Still no reply and no internet 😕
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Any idea who can help?
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Hello Pravesh_1311,
I am sorry to hear about this situation.
Please contact us in private whenever you can if after restarting the modem/ devices and made sure the coaxial cable isn't damaged the services are still not working.
We are online 24/7 and you can get in touch with us from this link: https://fizz.ca/en/support
I am counting on your understanding and I wish you a great day,
-Georgian1
