Modem offline

Ashu07
Ashu07 Posts: 7 ✭✭
edited July 2023 in Internet

Hello ,


my modem shows it is offline as per LED indicators. I resarted and reset the modem as well.

still no response

I have verified the connection cable is we’ll plugged in and it is as well

i M working from home and i need immediate assistance

Answers

  • Jess_i88b6
    Jess_i88b6 Posts: 13,876 ✭✭
    edited July 2023

    Hi @Ashu07

    Videotron has problems, since Fizz is using Videotron network is impacted too

    Outage reported

    [Update: July 14th 2023, 14:00]

    Due to the weather conditions of the last few hours and the power outages that still affect several regions of Quebec, a degradation and, sometimes, an interruption of telecommunications services may affect certain customers.

     

    Videotron teams are mobilized and working to restore services in the areas affected as the power supply is restored:

     

    Wired services (Internet, TV and Home Phone)

    Montreal (southern and western sectors of the island, L'Île-Perrot)

    South Shore of Montreal (Longueuil, Boucherville, Greenfield Park, Sorel, Mercier)

    North Shore of Montreal (Laval (Fabreville), Terrebonne, Mascouche)

    Lanaudière (Saint-Gérard-Majella, L'Assomption)

    Mobile Services

    Degradation of mobile services may also affect certain customers in the West Island of Montreal.

    IMPORTANT: The return of electrical power and several other factors influence the restoration of services. Even when electricity is back in an area, it is possible that telecommunications services remain affected, particularly if network infrastructures have suffered damage or if they are in an adjacent area that is not yet supplied with electricity.

    In the meantime contact the support to signal your problem, here we are normal users

    You can chat in direct

    • Sign into your account

    • Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    • Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

    • Choose the option 💬 chat

    • If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.


    Or by private message on Facebook: https://www.facebook.com/fizzca/

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,620 ✭✭
    edited July 2023

    there are breakdowns everywhere you have to be patient

    you can contact the green bubble support at the bottom right https://fizz.ca/en/support

    we are users here

  • AK20230110
    AK20230110 Posts: 4,972 ✭✭
    edited July 2023

    Looks like many customers are in the some situation...

    https://fizz.ca/en/faq/status-services


    You can reach customer service on Live chat at anytime : https://fizz.ca/en/support

  • elena code xzi4t
    elena code xzi4t Posts: 8,436 ✭✭

    From their site they update the information, and it seems that there are problem only in Sorel on the South shore

    Is the internet back?

  • Whizz
    Whizz Posts: 23,047 admin

    Hello Ashu07 
    I checked your account and saw that the situation has already been taken care of by my colleagues who recommended to contact us in private. We keep in touch :)
    Have a good day,
    Alexandra

This discussion has been closed.

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