Home internet modem doesn't show any wifi

Morez · July 2023

I restarted and did several times reset still not able to see wifi names or even default FIZZ wifi. Exhausted! Not sure how to fix it. Any idea?

Download LED is a mix of blue and green! I think it should be blue only! All LEDs are fixed not blinking!!

Jess_i88b6 · July 2023

Hi

that means that the modem is looking for the carrier

Try to remove the power, check the coaxial cable, turn on again and wait 5 minutes

but it seems the problem with the signal

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Sébastien code ZXEL1 · July 2023

contact the green bubble support at the bottom right https://fizz.ca/en/support

mine is normal it has always been blue green the second

Morez · July 2023

I waited on chat support for more than 1 hour with no technician available!

Morez · July 2023

Jess_i88b6

Jul 22, 2023

Hi
that means that the modem is looking for the carrier
Try to remove the power, check the coaxial cable, turn on again and wait 5 minutes
but it seems the problem with the signal
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/

Hi, I checked all. Still not working. Coaxial cable is fine.

Sébastien code ZXEL1 · July 2023

it's difficult . to contact support

Morez · July 2023

Sébastien code ZXEL1

Jul 22, 2023

contact the green bubble support at the bottom right https://fizz.ca/en/support
mine is normal it has always been blue green the second
https://us.v-cdn.net/6032561/uploads/AKRPUF4FPYW2/img-1539.jpeg

Thanks buddy! At least the Led color is good!

Sébastien code ZXEL1 · July 2023

possible solutions ,

.

My device cannot connect to Wi-Fi. How do I fix this?

Make sure your Fizz Home Internet plan has been activated

Reconnect to your Wi-Fi network

Restart your Wi-Fi modem

Make sure the issue is not caused by a recent change

Restore your Wi-Fi modem to its factory settings

Some (but not all) of my devices cannot connect to Wi-Fi. How do I fix this?

Make sure Wi-Fi is activated on your device

Make sure airplane and offline mode are deactivated on your device

Make sure that you are trying to connect to the same network that is being used by your other device

Restart your device

Temporarily disable your security software or application

Restart your Wi-Fi modem

Make sure the issue is not caused by a recent change

Restore your Wi-Fi modem to its factory settings

Morez · July 2023

The issue was that I disabled my wifi while changing some settings. I expected to be Ble to enable a different wifi name but it too late. Non was enabled. To fix the issue I connected with LAN cable. Logged in to modem and enabled wifi. Thank you all.;)