Connect without wifi

Shanny91

Do to the storm yesterday, my wifi modem has been flashing the first arrow under the power sign. I have plugged the modem out and still nothing. I tried reseting the modem by pushing the little button in the back and still nothing. Please help

Jess_i88b6

Hi @Shanny91

If you are experiencing internet problems with Fizz, here are some suggestions to try and troubleshoot the issue, from the photo we can see that the problem is the signal from the coaxial cable:

• Try to turn off the modem, unscrew the coaxial cable, wait 5 minutes, screw back the coaxial cable and power on.
• Check your cables and connections: Make sure all cables are securely connected and not damaged. Replace any damaged cables.

Probably it is some problem with the cable and Videotron is already fixing, however, you should contact the support to be sure to report it

Here some useful guide: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix

You can chat in direct

Sign into your account, follow the link on this page: https://fizz.ca/en/faq/my-device-cannot-connect-wi-fi-how-do-i-fix, wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode, Choose the option 💬 chat

If the green bubble does not appear, make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Sébastien code ZXEL1

you have no internet surely the network in your area is broken in yesterday's weather conditions, contact the green bubble support at the bottom https://fizz.ca/en/support

Whizz

Hey Shanny91 

Please contact us privately because I couldn't find any Fizz account associated with the forum email address  
Thank you,
Alexandra