Hello there,
I'm experience slowness in the past days. When I say it's slow, mean very slow... I just did a speed test and got 1.61 mbps on download, even if my plan is the 200. I already rebooted my modem, but still no improvements.
Any suggestions? It was working fine in the past 1 year, always working from home and nothing changed... same location of modem, computer, no additional equipment's.
Hello,
Given that you had no problems before in the last year...
You can consider resetting your Wi-Fi modem to its factory settings
IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).
Using a small, sharp object, press the modem’s reset button for 10 seconds. In the back!
Once your modem has restarted ( after about 20 minutes ), follow the same instructions you used when you initially installed it.
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
Try manually selecting different Wi-Fi channels on your modem:
A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal. ...
Choose a channel that’s far from the one your modem currently uses, and test it for a few days to see whether things improve or not. Ex. Go from channel 6 to 11. Or, from channel 6 to 1:
Option 1: With the Fizz Wi-Fi app.
1. Once in the app, choose My Wi-Fi.
2. Select your Wi-Fi network.
3. Select Advanced settings.
4. You’ll see Wi-Fi 2.4 and Wi-Fi 5. Select a different channel for each frequency
Option 2: With a browser.
1. Connect to your Wi-Fi network.
2. Open the browser on any device, and enter the address 192.168.0.1
3. Log in using these credentials
Username: cusadmin
Password: (Enter your password, the one you chose when you initially configured your network)
4. In the green bar, select Wireless.
5. Then select:
Basic settings
5 GHz and/or 2.4 GHz
Wireless channel
6. Select a different channel.
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#6
If in doubt you can always consult with the customer support: https://fizz.ca/en/support
Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
Or open a ticket yourself:
You have to look at your device also. Maybe it's network drive has limitations with speed (if it's an old device). Make research for the specifications about network and WLAN (Wi-Fi) technologies.
If the problem started yesterday, I will wait a day or two, Videotron has some problem of the south shore, probably is affecting their infrastructure.
Try to turn off the modem for a couple of minutes, this can help too.
And try the speed with the Fizz's application in this way you can know if the problem is from the cable or if it is inside. This will help to understand what action to take
Hello brunolopes2
I checked your account and saw that the situation has already been taken care of by my colleagues who recommended a factory reset. Please continue the conversation in private because if it is not resolved, we will need personal details in order to set an appointment with a technician 
Have a good day,
Alexandra
