Problem with VIP Install with Technician

Suen_Fizz

Hello everyone,

I wanted to share my recent VIP installation experience with you. On July 14th, I had an appointment scheduled between 5:00 PM and 8:30 PM. Unfortunately, the technician arrived quite late at 8:25 PM. Despite spending an hour and a half trying to install the modem, he was unable to complete the installation, stating that he required an extra coaxial cable that he didn't have with him. As a result, he suggested rescheduling the installation for the next day.

However, after the technician had left, I received a notification stating that I had missed my appointment, which was quite frustrating. The earliest available date for the next installation is July 25th. Has anyone else faced a similar situation before?

I've been trying to get updates from Fizz, but communication seems to be difficult. I want to make sure that the next technician will have all the necessary tools to successfully finish the installation. As I am currently working from home, having internet access is crucial, so I'm hoping we can expedite the process this time around.

Any thoughts or comments would be greatly appreciated. Thank you all for your time.

Jess_i88b6

from last week it is very difficult to get ion touch with the support

probably they are overwhelmed by the problem caused by the weather that we got recently.

can I suggest to contact them using Facebook

You can chat in direct

• Sign into your account

• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode

• Choose the option 💬 chat

• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.

Or by private message on Facebook: https://www.facebook.com/fizzca/

Sébastien code ZXEL1

yes it is frustrating

AK20230110

@Suen_Fizz

Hello,

We can not change the 25th July date, we are users like you!

Fizz could maybe! But given the latest weather events...

Try the chat again, or ask for forum for data, here:

https://forum.fizz.ca/en/categories/data-gifting

Sébastien code ZXEL1

https://forum.fizz.ca/en/discussion/comment/6718111#Comment_6718111

I don't think even fizz will surely not be able to change the date anymore, he will have to cancel an installation

AK20230110

https://forum.fizz.ca/en/discussion/comment/6718123#Comment_6718123

https://forum.fizz.ca/en/discussion/comment/6718113#Comment_6718113

I am sorry to hear that! 😔

Thanks for clarifying that out...

Whizz

Hello Suen_Fizz,

I am sorry to find out about this situation. I perfectly understand the situation isn't pleasant, rest assured that next time the technician will have all he will need to properly complete the installation.

As for the "Missed" status, please note that this is the message received for any installation not completed, it doesn't mean necessary that the installation wasn't made because you weren't at home. It is a necessary status to allow you to reschedule. I just verified again the availabilities, however indeed sooner than July 25 our technicians are fully scheduled. I am counting on your understanding for this.
You can verify from time to time the calendar by going in your account at: My plans -> Manage plan -> Installations -> Reschedule. As long as you won't choose another date and click Submit, your current appointment will remain set.
For more information related to the reschedule process you can verify this FAQ: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address#2

I am counting on your understanding and I wish you a good day,
-Georgian

Gablav91

Thanks for your time @Whizz