Internet has down for over 15 hours
Answers
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Hi @jwacnc
Videotron, therefore Fizz, have problem in Longueuil
From the videotron site
Videotron teams are mobilized and working to restore services in the areas affected as the power supply is restored:
Wired services (Internet, TV and wired telephony)
Montreal (southern and western sectors of the island, L'Île-Perrot)
South Shore of Montreal (Longueuil, Brossard, Boucherville, Chateaugay, Dorion, Sorel)
North Shore of Montreal (Laval (Fabreville/Ste-Rose), Terrebonne, Mascouche)
Lanaudière (Saint-Gérard-Majella, L'Assomption)
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pomal it is said that there was an internet failure on the south shore. you must be patient
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@Jess_i88b6 many thanks for the explanation. Do you know when it will be recovered, a few hours or ...?
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Non, we don't have any information, you can check the Videotron site
It is a good idea to contact the Fizz customer service too
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
The last one
Outage reported
[Update: July 14th 2023, 14:00]
Due to the weather conditions of the last few hours and the power outages that still affect several regions of Quebec, a degradation and, sometimes, an interruption of telecommunications services may affect certain customers.
Videotron teams are mobilized and working to restore services in the areas affected as the power supply is restored:
Wired services (Internet, TV and Home Phone)
- Montreal (southern and western sectors of the island, L'Île-Perrot)
- South Shore of Montreal (Longueuil, Boucherville, Greenfield Park, Sorel, Mercier)
- North Shore of Montreal (Laval (Fabreville), Terrebonne, Mascouche)
- Lanaudière (Saint-Gérard-Majella, L'Assomption)
Mobile Services
- Degradation of mobile services may also affect certain customers in the West Island of Montreal.
IMPORTANT: The return of electrical power and several other factors influence the restoration of services. Even when electricity is back in an area, it is possible that telecommunications services remain affected, particularly if network infrastructures have suffered damage or if they are in an adjacent area that is not yet supplied with electricity.
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I check the videotron site, and there is an update, they solved some of the problems
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Yes this is the videotron post
Outage reported
[Update: July 14th 2023, 17:00]
Due to the weather conditions of the last few hours and the power outages that still affect several regions of Quebec, a degradation and, sometimes, an interruption of telecommunications services may affect certain customers.
Videotron teams are mobilized and working to restore services in the areas affected as the power supply is restored:
Wired services (Internet, TV and Home Phone)
Montreal (Île-Perrot)
South Shore of Montreal (Sorel)
North Shore of Montreal (Laval (Fabreville), Terrebonne, Mascouche)
Lanaudière (Saint-Gérard-Majella, L'Assomption)
IMPORTANT: The return of electrical power and several other factors influence the restoration of services. Even when electricity is back in an area, it is possible that telecommunications services remain affected, particularly if network infrastructures have suffered damage or if they are in an adjacent area that is not yet supplied with electricity.
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In the Videotron website, it doesn't mention Laval anymore and still no internet! I received the modem as a new customer yesterday, the technician came in and said all is active, didn't even mention that my sector was offline...
The modem keep blinking in the download light!
Is-it an issue with the modem or my sector (Ste Rose, Laval) still offline?
Thank you
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Pomal can take longer then 24 hours...
If in doubt you can always consult with the customer support: https://fizz.ca/en/support
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They don't respond!
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