My modem doesn't want to turn on

ihsanek

My modem doesn't want to turn on, I tried multiple time to turn it on. I tried to contact the customer service all day with no answer. I don't know what to do anymore!

Ihsane Khabbaz

Jess_i88b6

Hi

spdidnyou already try to a different power outlet

ca you go on your account and open a ticket, my settings -> contact form

try to describe all the steps that you did in order to have the modem work

ihsanek

Yes I did that too

AK20230110

Hello,

You can try to plug the modem into a different electrical outlet!

Maybe verify the breaker in the electrical panel?

Andrei_ref_R7VK1

Open a ticket yourself as @Jess_i88b6 said

Jess_i88b6

can you go on your account and open a ticket, my settings -> contact form

try to describe all the steps that you did in order to have the modem work

in this way at least you informed the support

AK20230110

ihsanek

Jul 21, 2023

Yes I did that too

If nothing else works, please contact customer support: https://fizz.ca/en/support

Or open a ticket yourself:

https://fizz.ca/en/faq/resolving-issues

ihsanek

I tried to plug it into the electrical outlet that I use for my tv (who's working when plugged into the same electrical outlet), so the problem is really from the modem. Actually last night there was thunderstorm and we had a power shortage. In the morning the electricity came back and all my devices are working fine except the modem.

Sébastien code ZXEL1

https://forum.fizz.ca/en/discussion/comment/6719762#Comment_6719762

you may have internet failure too

AK20230110

Hello,

Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.

Or open a ticket yourself:

https://fizz.ca/en/faq/resolving-issues