My modem doesn't want to turn on
Answers
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Hi
spdidnyou already try to a different power outlet
ca you go on your account and open a ticket, my settings -> contact form
try to describe all the steps that you did in order to have the modem work
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Yes I did that too
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Hello,
You can try to plug the modem into a different electrical outlet!
Maybe verify the breaker in the electrical panel?
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Open a ticket yourself as @Jess_i88b6 said
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can you go on your account and open a ticket, my settings -> contact form
try to describe all the steps that you did in order to have the modem work
in this way at least you informed the support
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If nothing else works, please contact customer support: https://fizz.ca/en/support
Or open a ticket yourself:
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I tried to plug it into the electrical outlet that I use for my tv (who's working when plugged into the same electrical outlet), so the problem is really from the modem. Actually last night there was thunderstorm and we had a power shortage. In the morning the electricity came back and all my devices are working fine except the modem.
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you may have internet failure too
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Hello,
Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation.
Or open a ticket yourself:
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