Suspender el servicio de internet hogar

Yudith Posts: 3 ✭✭

Quiero suspender el servicio de internet ya no quiero seguir con este servicio.


  • Jess_i88b6
    Jess_i88b6 Posts: 11,484 ✭✭
    edited July 21

    Hi @Yudith

    You cannot suspend internet, you can only modify the plan reducing

    If you decide to unsubscribe, please foloow the guide and send back the modem

    Before we say our farewells, let's check a few things so we make sure Fizz is working for you, and your wallet.

    Are your My Rewards upgrades activated on your Home Internet plan? Based on your My Rewards level, we're talking up to $6 off the price of your plan. Every month. Check my upgrades

    Is there a plan or price that would better fit your needs?

    If so, just make the switch in your account. All Fizz members have access to posted prices. No need to negotiate. You can change your plan every month if you want. How to modify my plan

    Do you know anyone who is looking for an Internet or mobile provider?

    The idea here is to get yourself some referral bonuses applied as a reduction on your upcoming Fizz payments. Share your referral code with as many friends as you want. You may even end up not having to pay for your own Fizz services. Reveal my code


    If this really is goodbye
    1. We’re sorry to see you go. As a friendly reminder, if this plan is the only one you have with Fizz, unsubscribing means you will lose your My Rewards points as well as referral bonuses you may have earned during your time with us.  
    3. To unsubscribe from your Home Internet plan, go under My plans > Manage plan > Unsubscribe and follow the on-screen steps. Don’t forget to note your return ID number for your Wi-Fi modem.
    Don’t forget your modem

    You have 15 days following the date you unsubscribe to return your Fizz Wi-Fi modem (and its power cable) to us. Failure to do so means you will be automatically charged the amount of $225, plus applicable taxes. If you are charged this amount but do end up sending us back the modem, then no worries, you will be automatically refunded.

    How to return my Wi-Fi modem

    Good to know: Based on the date you unsubscribe, you will receive a prorated refund for the monthly fee you paid based on the days left, if any, in your payment cycle. Once your modem is returned, please allow (approximately) 4-6 weeks to receive your refund.


  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 6,185 ✭✭

    no you can't, option take the cheapest package, option two unsubscribes

    How do I unsubscribe from Fizz Home Internet?

    If this really is goodbye

    Don’t forget your modem

    Avoid doubling up

    Deceased member

  • Yudith
    Yudith Posts: 3 ✭✭

    Si es relamente un adiós

  • Yudith
    Yudith Posts: 3 ✭✭

    Si es en adios

  • FizzyFizz JQMPM
    FizzyFizz JQMPM Posts: 3,222 ✭✭

    You are gonna miss Fizz for sure!!! 😅

  • uzedia
    uzedia Posts: 796 ✭✭

    I think I could practice my almost non-existent Spanish with Fizz 😁

  • elena code xzi4t
    elena code xzi4t Posts: 1,438 ✭✭

    This it was supposed to be the English forum