Internet not working today
Mon internet didn’t work all day. I been trying to comunícate with Fizz by chat ( that is the only possibility) all day and I didn’t have any answer. Is incredibly bad your costumer service. I needed to work today and I couldn’t because of this. I am seriously thinking about changing for another internet company
Answers
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Hello,
You can consider resetting your Wi-Fi modem to its factory settings, this might help remediate you connection problems.
IMPORTANT: This will reset any changes that have been made to your Wi-Fi modem settings to date. You may also need to reconfigure your devices’ Wi-Fi settings (network name, password, etc.).
Using a small, sharp object, press the modem’s reset button for 10 seconds.
Once your modem has restarted ( after about 15 minutes ), follow the same instructions you used when you initially installed it.
Reminder: The default username (Default Wi-Fi network) and password (Default key) for your Wi-Fi network are written on a sticker on the back of your Wi-Fi modem.
Try manually selecting different Wi-Fi channels on your modem:
A series of channels are available on each frequency (2.4 and 5 GHz) of your Wi-Fi modem. Interference can have an impact on these channels.
Manually changing the channels used for your Wi-Fi connection can improve your modem’s signal. ...
Choose a channel that’s far from the one your modem currently uses, and test it for a few days to see whether things improve or not. Ex. Go from channel 6 to 11. Or, from channel 6 to 1:
Option 1: With the Fizz Wi-Fi app.
1. Once in the app, choose My Wi-Fi.
2. Select your Wi-Fi network.
3. Select Advanced settings.
4. You’ll see Wi-Fi 2.4 and Wi-Fi 5. Select a different channel for each frequency
Option 2: With a browser.
1. Connect to your Wi-Fi network.
2. Open the browser on any device, and enter the address 192.168.0.1
3. Log in using these credentials:
Username: cusadmin
Password: (Enter your password, the one you chose when you initially configured your network)
4. In the green bar, select Wireless.
5. Then select:
Basic settings
5 GHz and/or 2.4 GHz
Wireless channel
6. Select a different channel.
https://fizz.ca/en/faq/my-wi-fi-network-cutting-how-do-i-fix-it#6
If in doubt you can always consult with the customer support: https://fizz.ca/en/support
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Hi @Veronica T.
Sorry here we are users, probably a @Whizz can help you out
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Unfortunately many users complain that customer support is either not replying in chat or replying too slow these 2 weeks. @Whizz this is unacceptable, what is going on?
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sorry it's very hard to reach the support
you can try the solutions
My Internet service is not working. What do I do?
Try accessing the internet using a browser, software or application
If possible, connect another device to your Wi-Fi modem
If possible, connect another device to your Wi-Fi modem
If you’re using a computer, make sure it automatically obtains its IP address
Make sure there is no proxy server configured
Temporarily disable your security software or application
Reset your device’s network settings
Some (but not all) of my devices cannot connect to Wi-Fi. How do I fix this?
Make sure Wi-Fi is activated on your device
Make sure airplane and offline mode are deactivated on your device
Make sure that you are trying to connect to the same network that is being used by your other device
Temporarily disable your security software or application
Make sure the issue is not caused by a recent change
Restore your Wi-Fi modem to its factory settings
My device cannot connect to Wi-Fi. How do I fix this?
Make sure your Fizz Home Internet plan has been activated
Reconnect to your Wi-Fi network
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Hello Veronica T.,
I'm sorry for the situation encountered.
I have verified your Fizz member account and I can see that an appointment was already set for your situation and a technician will come to your place.
You have received an e-mail confirmation regarding this appointment and you have the necessary details there.
You can refer to this FAQ for more details of how to manage the technician appointment: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address.
I hope you have a pleasant day!
-Mihai0
