Delivery of my phone
Hi!
The delivery guy just called me. He said he was to be at my home at 14h00 because I cannot be there another time this week. After that, for no reason, he changed his mind and he hung up on me. I called him back and he did not answer.
If the guy doesn't call me back today, I cancel my order with you. This kinf of service is unacceptable.
Contact me.
Answers
-
Hi @MyriamBoh
Here we are users, I can only point you out the rules and how to contact the support to solve the problem
Can I suggest to try to call back the delivery guy in 20 minutes, probably he was busy
For the phone delivery, these are the rules
- The delivery will be made to the address associated with the credit card used for its purchase.
- The package will be addressed to the credit card holder who will be required to present a valid photo ID and sign for the delivery.
You can chat in direct
• Sign into your account
• Follow the link on this page: https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do
• Wait 3 seconds for the green bubble with a '❔' appears at the bottom right of the browser, if you use a phone you must use it in desktop or horizontal mode
• Choose the option 💬 chat
• If the green bubble does not appear make sure your ad blocker is disabled, otherwise try with another browser.
Or by private message on Facebook: https://www.facebook.com/fizzca/
0 -
we are subscribers here fizz is an online service
you can contact the green bubble support at the bottom right https://fizz.ca/en/support
0 -
Maybe @Whizz can take a look?
0 -
0
-
Better reach customer service since we cannot do anything for you unfortunately...
0 -
Hello MyriamBoh,
I am sorry to hear about this issue. Following the verifications I see that the phone was received.
In case you have any other questions, you can contact us anytime in private from this link: https://fizz.ca/en/support
I am counting on your understanding and I wish you a great day,
-Georgian0
