Internet not working
My internet suddenly stopped working. I have tried to reach out to customer service multiple times via chat (only way to reach out to them) and no answer. I tried all 5 steps listed out on the website including resetting the default settings on the modem and nothing works.
Hopefully I will be lucky here and someone from customer service will finally notice me and help!!!
Answers
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Can you tell use the status of the led in front of the modem?
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do you have lights on on your modem and what color?
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if the green lights are on, and the two blue ones are off, you may be down on the internet
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Hello,
You can verify if the electrical outlet has power ( maybe try a different electrical outlet ). Verify your electrical breakers also. I hope that helps.
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Hello Daphnee H. #30944 ,
Sorry to hear about the issue!
While the quickest way to contact the customer service is Live Chat, there are also channels, such as Facebook Messenger, Instagram, Whatsapp where you can reach our colleagues also.
From what I verified on your account it looks like there is a maintenance on the network grid in your area, as we deeply apologize for the issue.
For the the moment, I invite you to wait and just reboot the modem every few couple of hours to check if the service has been restored.
If you still don`t have service in the following days, please reach our colleagues on Live Chat, so they can investigate further.
Thank you for your understanding.
Have a good one,
-Raul0 -
Hello Daphnee H. #30944 ,
Sorry to hear about the issue!
While the quickest way to contact the customer service is Live Chat, there are also channels, such as Facebook Messenger, Instagram, Whatsapp where you can reach our colleagues also.
From what I verified on your account it looks like there is a maintenance on the network grid in your area, as we deeply apologize for the issue.
For the the moment, I invite you to wait and just reboot the modem every few couple of hours to check if the service has been restored.
If you still don`t have service in the following days, please reach our colleagues on Live Chat, so they can investigate further.
Thank you for your understanding.
Have a good one,
-Raul0
