Modem dead can't book a technician

Hendo
Hendo Posts: 1 ✭✭
edited July 2023 in Internet

My modem died ten days ago, Ive been trying to use the chat system to book a technician to come and I cannot get through to a real person or book an appointment. This system is the absolute worst. If anyone knows how to book an appointment please let me know.

Answers

  • AK20230110
    AK20230110 Posts: 5,007 ✭✭
    edited July 2023

    Hello,

    @Hendo

    To book a appointment, you need to contact support... The support looks very busy recently ( just letting you know )

    "Good to know: Service calls (for repairs) do not appear in your account. Reach us using the chat bubble to reschedule or cancel a service call...

    If the appointment is a service call (for repairs)

    A technician is sent to your address for a service call when your Home Internet service was diagnosed with a malfunction. After chatting with our Customer Service team, you’ll receive an email confirming the date and time slot for your appointment. Keep it for future reference because a service call does not appear in your Fizz account"

    Source: 👇

    https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address

    Try to reach customer service on Live chat : https://fizz.ca/en/support as they sometimes need a few extra details to possibly escalate a ticket to address your situation...

    Whatsapp: (438) 393-5814

    Par message privé sur Facebook: https://www.facebook.com/fizzca/

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,658 ✭✭
    https://forum.fizz.ca/en/discussion/2642809/modem-dead-cant-book-a-technician

    you have to ask the robot,,, I want to talk to support

  • Sébastien code ZXEL1
    Sébastien code ZXEL1 Posts: 7,658 ✭✭
    edited July 2023
    If the appointment is a service call (for repairs)
    1. A technician is sent to your address for a service call when your Home Internet service was diagnosed with a malfunction. After chatting with our Customer Service team, you’ll receive an email confirming the date and time slot for your appointment. Keep it for future reference because a service call does not appear in your Fizz account.
    2. A service call is free of charge unless you are responsible for the source of the problem. For example, you modified the installation or one of your personal equipment is faulty. Adding or relocating an outlet may also involve fees, depending on the situation. Regardless, the technician will let you know on-site if any fees apply, and these fees will be automatically charged to the payment method associated with your Fizz account. 
    3. To modify the date or time of the service call, contact our Customer Service team using the chat bubble.


  • Whizz
    Whizz Posts: 23,158 admin

    Hello Hendo  ,

    Sorry to hear about the issue.

    From what I see, you tried reaching our customer service only once, via Live chat to try to set a service call but you never tried reaching them again on any channels since you disconnected from the chat conversation.

    To reach our customer service on Live chat, Whatsapp , Instagram, Facebook and other contact channels be sure that you just follow the details shown here : https://fizz.ca/en/support


    Thank you for your understanding.
    Have a good one,
    -Raul

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