Most Recent Discussions
My Mobile
Questions and answers about mobile services: data rollover, data gifting, the SIM card, activation, Add-ons, roaming, etc.
Discussion List
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Data activation problemHi, I bought a 500MB data add-on but it is not activated on my plane. What should I do? -
proof of addressHi! How can I print my recent phone bill with my name and address appearing on it? I need an offici…
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I missed a payment date because I changed my bank cards and my service hasn’t gone back on.Hello, I lost my bank card a few weeks ago and forgot to update my payment method. ( I didn’t recei…
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How to transfer my phone number from Fizz to another provider without SIM card?Hi, I'm trying to transfer my phone number from Fizz to Virgin Mobile but I didn't keep my Fizz (ol…
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how to request phone number transferhi I am trying to change my phone number to fizz but I"m not receiving the text message from m…
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What do I do my Canada/ USA plan is not working in Florida?My Canada/ USA mobile phone plan is not working What do I do?
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Need to contact fizz to reset pin?Need a PIN number to set up my pin for voicemail
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I forgot my password for my voicemail how can I reset it?I forgot my password for my voicemail how can i reset it ?
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Change monthly planHello, how can I change my monthly plan without waiting for the next billing cycle? I have 17 day…
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I cant activate my Sim CardUnfortunately, there are no more phone numbers available in your area. Please come back later.
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error message when editing profileHi! I get an error message (see attached) when I try to edit my profile. I've tried to do so for a… -
No data un USAI have the Canada+USA plan, but I do not have data on my phone, while I am in the US. What can I do?
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Use a phone and a LTE smartwatch with the same planIs it possible to use both my phone and a LTE smartwatch on the same plans ? (share data) -
Use old sim card or get a new sim card?Hello I am planning to switch from Fido to Fizz. I have ordered a phone with a new sim card as wel…
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Data not loading on new phone?So my old phone that I signed up with (Huawei) is totally smashed, black screen. The sim card is ok…
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Cannot receive callsHi, My mom is a Fizz customer and since last week she cannot receive calls. She can receive text an…
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Running out of dataHi Fizz fellow! I'm running out of data and I have few days left! Can anyone spare me some data ple…
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Keep phone number the sameHello, I am switching from Fido to Fizz and I would like to keep my phone number the same, is this …
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Need help activating my sim card keeping my exixting mobile phne number 438 ***-**20I have been trying for over 7 days without success please help me to finally resolve this issue so …
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Bad Signal Reception InquiryTo whom this may concern, My partner and I are located in Montreal and recently for the past few we…
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Why is my voicemail not working?For both my numbers with Fizz, the voicemail is not working.
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Roaming overseas - what message do people hear when they call you?If you are travelling in France, I know we cannot receive calls nor access our voicemail - but whe…
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Paid account today, still can't make phone callsHello, My credit card was canceled because of a fraud 3 days ago. My phone service stopped. I adde…
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You have reached the maximum number of attempts!Bought a Fizz SIM card for my phones two months ago but unfortunately did not have a credit card ye…
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Son leaves for Toronto to studyMy son is a Fizz customer but went to Toronto to study. He returns home, in Quebec, to visit every…
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When asking for code from my sim cardI have two (2) numbers on my sim FIZZ card a 15 numeric number and a six (6) digit code of three(3…
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When I dial area code 1 513& number , I receive a message your call can not be completed as dialed.I followed the steps to set Access point names. It is still the same!
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New SIM card/old phone/same monthly plan. How?It says 3 steps: My settings/My plans/Change SIM card. Once I click on changing my SIM card, nothin…
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Fizz Mobile: US roaming?A friend has a Fizz SIM on a QC-only (which includes Ottawa area and Hwy417) data-only plan at $18/…
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Sim Card got returnedItem has been returned and is enroute to the Sender. Need fast
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