Travel add on

Wilson8a
Wilson8a Posts: 1 ✭✭
edited August 2022 in My Mobile

I'm in Europe and already spent my 1gb travel add on... I bought another Gb, but it doesn't work, my detail account only shows the 1gb spent . However, I can see the transaction for the second Gb was done.

Is there something I should do to activate the second travel add on?

Best Answer

  • Whizz
    Whizz Posts: 23,502 admin
    Answer ✓

    Hello Wilson8a,

    Thanks for reaching out.
    I am sorry for the situation encountered.
    I kindly inform you that I have verified your account and I see that you have one Travel Add-on used, and another one that is active. Can you please reach us in private in order to help you further in this situation?

    Here you can find how to reach us: https://fizz.ca/en/contact-us
    Have a great day!
    -Adelina

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